Most of what I work on never makes it into a portfolio.

Underwriting queues. Compliance approvals. The tool a finance team quietly gave up on and went back to spreadsheets for. It isn't flashy work, but it's real, and getting it right matters more than most people realize.

I've spent the last few years figuring out what these systems are actually trying to do, then designing the structures, workflows, and experiences that make them make sense. Sometimes that means creating a framework for an entire team. Sometimes it means helping a single admin understand how to set a threshold nobody had properly explained to them.

I recently finished a master's degree focused on how people and AI systems work together, which changed how I think about a lot of this work. A few of the projects I've shared come out of that exploration.

“I'm at my best when something is broken, unclear, or entirely undefined. I figure out what it should actually be, then prove it with real usage data, not opinions.”